We are committed to our excellent customer service here at FreeChurchForms. We provide our customers with the highest level of customer service and quality assurance possible.
Below are the policies and procedures FreeChurchForms.com follows to ensure that you –our valued customers – are completely satisfied with any of your purchase experiences with us.
Shipping Times and Charges
Please allow up to 3-10 business days for U.S. delivery and 10-30 days for any country out of the U.S. Most orders will arrive within 3-5 days in the U.S., however sometimes we do not have control over when our vendors ship. We do use several vendors and therefore they use different shipment methods. We use Flat Rate Priority Mail with Shepherdbase (Church Membership Database), Church Forms CD, and the Church Office Package (Shepherdbase & Church Forms CD). Our eBooks and Offering Envelope Templates are instantly downloaded through the purchasing process.
Domestic Shipping Charges: For shipment and handling within the United States, there is a flat rate price of $7.00.
International Shipping Charges: For shipment and handling outside the United States, there is a flat rate price of $27.00.
We want your purchasing experience with us to be a pleasant and risk-free experience, so here is our personal guarantee to you: If you for any reason you are dissatisfied with any product you purchase from FreeChurchForms.com simply contact us within 365 days of your purchase for a “no questions asked” complete refund of your purchase price, less shipping and handling. Due to the small charge of the database, we are simply unable to refund shipping and handling charges.
As for FreeChurchForms.com instantly downloaded eBooks, we offer a 365 day no questions asked guarantee. Simply Contact us for a complete 100% refund.
We sincerely appreciate your business with FreeChurchForms.com and we will work diligently to earn and keep your trust in us.