Excellent Customer Service is Guaranteed!

We are committed to our excellent customer service at FreeChurchForms. We provide our customers with the highest level of customer service and quality assurance possible.

Below are the policies and procedures FreeChurchForms follows to ensure that you –our valued customers – are completely satisfied with any of your purchase experiences with us.

Shipping Times and Charges

Please allow up to 7-10 business days for delivery. Most orders will arrive within 5-7 days, however sometimes we do not have control over when our vendors ship. We do use several vendors and therefore they use different shipment methods. We use Priority Mail with Shepherdbase - Church Membership Database. Our eBooks are downloaded through the purchasing process.

Domestic Shipping Charges: For shipment within the United States, the following rates apply: From .01 to 99.99 the shipping and handling charge is $6.00 From 100.00 and up the shipping and handling charge is $10.00 International Shipping Charges: Contact FreeChurchForms for international shipping charges via terressa@freechurchforms.com

Refunds

Shepherdbase - Church Membership Database:

We want your purchasing experience with us to be a pleasant and risk-free experience, so here is our personal guarantee to you: If you for any reason you are dissatisfied with any product you purchase from FreeChurchForms simply contact us within 365 days of your purchase for a “no questions asked” complete refund of your purchase price, less shipping and handling. Due to the small charge of the database, we are simply unable to refund shipping and handling charges.

Basic Accounting Ebook and Fund Accounting Report:

As for FreeChurchForms eBooks, we offer a 365 day no questions asked guarantee. Simply Contact us for a complete 100% refund.

We sincerely appreciate your business with FreeChurchForms and we will work diligently to earn and keep your trust in us.

Thanks,

General Manager of FreeChurchForms

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